Web Check-in product is a mobile web that allows the customers to track and notify the attendant of their arrivals.

Redesign of Web Check-in in Apr 2019

The aim of the redesign is to improve the user experience and product expandability and maintainability.

Outcomes

• For customers, he information is regrouped and easier to find
• For enterprise, we provide different configurable cards to suit their business needs.
• For development, we simplified the maintainability of the configurations and create the expendability of the product

New Concept for Web Check-in in Nov 2019

Problems

We got the feedback from our client when we did a store visit.

• As we develop new features, the cards list became too long and messy
• The customers rarely uses the actions buttons to notify the attendants

Goals

• Making the experience more intuitive and seamless for the customers.
• Increase the action click rate

Brainstorming ideas

• Using Tab navigation to help the user find the information they need.
• Separate features by order statuses (Order create, ready, complete)
• Using step bu step actions design to guide the customer

BigW Queue busting features in March 2020